Terms of Service
TopUp: AI Replenish · Last updated: 12 November 2026
These terms apply to TopUp: AI Replenish ("TopUp", "the Service"), a Shopify app. By installing or using TopUp you agree to them. If you don't agree, please uninstall the app.
1. The Service
TopUp reads your Shopify products, stock and sales, suggests what to reorder from each supplier, and helps you prepare purchase orders to send yourself by WhatsApp or email. It has read-only access to your store and does not change your products, stock or orders.
2. Your account
- You use TopUp through your Shopify store. You are responsible for who in your store can open it.
- You must be able to enter a binding contract, and use TopUp for your business.
- We may suspend access if TopUp is used unlawfully or in a way that harms the Service or other merchants.
3. Suggestions are estimates
Reorder quantities, "selling out" flags and "sales at risk" figures are estimates calculated from your past sales, stock and the supplier details you enter. Real demand, lead times and supplier behaviour can differ. You decide what to order; please check each purchase order before you send it. We are not responsible for stock you buy or sales you miss based on these estimates.
4. Messages to suppliers
TopUp prepares messages; you send them from your own WhatsApp or email account, and you are responsible for what you send and to whom, and for having your suppliers' agreement to be contacted that way.
5. Fees
The features described here are currently free. If we later offer paid features, they will be billed through Shopify, the price will be shown before you agree to it, and nothing will be charged without your approval in Shopify.
6. Your data
Your store data remains yours. You allow us to store and process it only to provide TopUp to you, as described in our Privacy Policy. Uninstalling TopUp ends this, and your data is then deleted as the policy describes.
7. Disclaimers
TopUp is provided "as is". We work to keep it accurate and available but do not guarantee it will be uninterrupted, error-free, or that its estimates are correct.
8. Limitation of liability
To the extent the law allows, we are not liable for indirect or consequential losses, including lost sales, excess stock or supplier costs. Our total liability for any claim is limited to the amount you paid us for TopUp in the 3 months before the claim arose.
9. Changes and ending
We may update these terms; the date above shows the latest version, and meaningful changes will be announced in the app. You can stop using TopUp at any time by uninstalling it.